Active Incident

Updated a few seconds ago

Shopify Outage Impacting Order SyncingDegraded Performance

Incident Status

Degraded Performance

Components

3rd Party Services

Locations

Primary Data Center


April 2, 2025 2:33PM AEDT
[Investigating] We have identified a Shopify outage affecting order syncing between Shopify and Shippit from 13:40 to 14:20. Shopify is investigating, and their system will attempt to resync orders automatically. If your orders did not sync, please wait until end of day on 02/04/2025, before manually pushing them to Shippit. We will provide further updates once we have confirmation from Shopify on whether a retry will occur. Our team is actively monitoring the situation. Thank you for your patience.

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Degraded Performance

0

Upcoming Maintenances

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 7 days)

Cin7 Integration issueOperational

Incident Status

Operational


Components

3rd Party Services


Locations

Primary Data Center



March 27, 2025 1:49PM AEDT
[Monitoring] We've identified an issue where some Cin7 Omni users may be seeing orders in their Shippit account that don't belong to them. We've escalated this issue to Cin7 and they are actively investigating. Our team is monitoring the situation. If you notice unfamiliar orders in your Shippit dashboard, please disregard them and contact support@shippit.com for assistance. We apologize for any confusion and will update you once resolved.

March 27, 2025 3:21PM AEDT
[Monitoring] Cin7 has confirmed that the impacted orders were processed between March 25th at 8:00 AM and March 26th at 10:00 AM (AEDT). All orders outside this timeframe are unaffected.

March 27, 2025 7:25PM AEDT
[Monitoring] Cin7 has requested that you contact their support center using the link below for assistance with any questions related to this incident, particularly if the orders were processed between March 25th at 8:00 AM and March 26th at 10:00 AM (AEDT). https://help.omni.cin7.com/hc/en-us

March 28, 2025 11:50AM AEDT
[Monitoring] We are currently working with Cin7 to identify the affected orders. We appreciate your patience.

March 28, 2025 5:07PM AEDT
[Resolved] We have redacted the impacted orders. Additionally, our team is reaching out to affected Cin7 Omni merchants individually to provide further details and support. If you have any questions, please feel free to contact our support team.