March 27, 2025 1:49PM AEDT
[Monitoring] We've identified an issue where some Cin7 Omni users may be seeing orders in their Shippit account that don't belong to them.
We've escalated this issue to Cin7 and they are actively investigating. Our team is monitoring the situation.
If you notice unfamiliar orders in your Shippit dashboard, please disregard them and contact support@shippit.com for assistance.
We apologize for any confusion and will update you once resolved.
March 27, 2025 3:21PM AEDT
[Monitoring] Cin7 has confirmed that the impacted orders were processed between March 25th at 8:00 AM and March 26th at 10:00 AM (AEDT). All orders outside this timeframe are unaffected.
March 27, 2025 7:25PM AEDT
[Monitoring] Cin7 has requested that you contact their support center using the link below for assistance with any questions related to this incident, particularly if the orders were processed between March 25th at 8:00 AM and March 26th at 10:00 AM (AEDT).
https://help.omni.cin7.com/hc/en-us
March 28, 2025 11:50AM AEDT
[Monitoring] We are currently working with Cin7 to identify the affected orders. We appreciate your patience.
March 28, 2025 5:07PM AEDT
[Resolved] We have redacted the impacted orders.
Additionally, our team is reaching out to affected Cin7 Omni merchants individually to provide further details and support.
If you have any questions, please feel free to contact our support team.
