Description

Our carrier partner Aramex has advised us of a scheduled maintenance window on Wednesday 20th November 2024: between 07:30pm to 08:00pm AEDT between 09:30pm to 10:00pm NZDT What does this mean for Shippit users that use Aramex? Multiple systems and services will be intermittently unavailable during this period for up to 30 minutes. If you are still having trouble accessing any Aramex services, or if you have any questions, please contact Shippit Support via the Help Centre.

Components

3rd Party Services

Locations

Primary Data Center

Schedule

November 20, 2024 7:30PM - November 20, 2024 8:00PM AEDT

Description

Monthly maintenance is scheduled for Sunday 20th October 2024 with intermittent system availability during this period. This is to ensure system stability and security for our platforms and services. The maintenance window is: Start: 5:30pm (AEDT) / 7:30pm (NZDT) End: 7:30pm (AEDT) / 9:30pm (NZDT) Duration: 120 minutes (2 hours) Please note: Intermittent access to systems and services may become temporarily available however may not be fully operational during the scheduled outage window. What services will be affected? All Aramex Australia and New Zealand webservices will be unavailable, this includes services such as: • Public websites (aramex.com.au/co.nz) • e20pen (MobileSTAR) • Fastwaycustomer.com • WebFMS| • aramexconnect.com.au/co.nz • myaramex.me / myfastway.me/ fastwayenquiries.com

Components

3rd Party Services

Locations

Primary Data Center

Schedule

October 20, 2024 5:30PM - October 20, 2024 7:30PM AEDT

Description

Our carrier partner Drive Yello has advised us that there will be scheduled maintenance across our services in the production environment between Monday, October 14, 2024 11:00 PM (AEST) to Tuesday, October 15, 2024 1:00 AM (AEST). The team will be doing a routine database maintenance on the platform. As a result, you may experience an inability to access the following services during this time for a few minutes: - Store API Requests - Quote API Requests - Orders API Requests - Store Portal - Courier App What does this mean for Shippit users who use Drive Yello? Multiple systems and services will be intermittently unavailable during this period for up to 120 minutes. If you are still having trouble accessing any Drive Yello services after the scheduled maintenance, or if you have any questions, please contact Shippit Support via the Help Centre.

Components

3rd Party Services

Locations

Primary Data Center

Schedule

October 14, 2024 11:00PM - October 15, 2024 1:00AM AEDT

Description

Our carrier partner Aramex has advised us of a scheduled maintenance window on Sunday 22nd September 2024: between 05:30pm to 07:30pm AEST between 07:30pm to 09:30pm NZST What does this mean for Shippit users that use Aramex? Multiple systems and services will be intermittently unavailable during this period for up to 120 minutes. If you are still having trouble accessing any Aramex services, or if you have any questions, please contact Shippit Support via the Help Centre.

Components

3rd Party Services

Locations

Primary Data Center

Schedule

September 22, 2024 5:30PM - September 22, 2024 7:30PM AEST

Description

Our carrier partner Allied Express has advised us of a scheduled maintenance window on Sunday 15th Sep 2024 between 10am to 10pm AEST (Sydney time, a total of 12 hours) during which time their API will be unavailable. What does this mean for Shippit users that use Allied Express? ... For Allied Road Express You will be unable to book orders, so bookings will be placed with a delay until the Allied APIs are up and running again. Tracking will be unavailable. When the Allied API is back up, tracking will commence, which means tracking could be delayed. You will still be able to quote and label with Allied Road Express during this time thanks to Shippit systems handling that independently. For Allied Express Same Day You will be unable to quote, book, or track orders. Any orders created prior to the scheduled maintenance period can be labelled. Our teams will monitor the outage over the 12 hour period, until all Allied APIs are back online. When Allied systems are available again, bookings on Shippit will be placed with a delay, and tracking will also be delayed. If you are still having trouble accessing any Allied Express services, or if you have any questions, please contact Shippit Support via the Help Centre.

Components

3rd Party Services

Locations

Primary Data Center

Schedule

September 15, 2024 10:00AM - September 15, 2024 10:00PM AEST

Description

Our carrier partner Australia Post has advised that they will be undertaking routine system maintenance between Saturday 14 September 20204 09:00 PM AEST to Sunday 15 September 2024 06:00 AM AEST which will affect their label printing functions. During this time Australia Post label printing will be unavailable via the Shipping & Tracking APls. Any failed labels during the maintenance period will be able to be retried upon recovery. You will still be able to book, label, and track orders with Australia Post on Shippit outside of the mentioned time periods below.

Components

Labelling

Locations

Primary Data Center

Schedule

September 14, 2024 9:00PM - September 15, 2024 6:00AM AEST

Description

Our carrier partner Allied Express has advised that they will be undertaking routine system maintenance on Sunday 1 September 2024 from 10:00 AM AEST to 04:00 PM AEST (a total of 6 hours) which will affect their following functions: - No bookings via internet/ portal or API - No tracking from public tracking/ portal or API Allied Road Express During this time, you can quote and label orders, but they will NOT be able to book or track any orders. Allied Express Same Day During this time, you will NOT be able to quote, book, or track orders. You can label any orders made before or during the scheduled maintenance. You will still be able to book, label, and track orders with Allied Express on Shippit OUTSIDE of the mentioned time periods below.

Components

Quoting, Booking, Tracking

Locations

Primary Data Center

Schedule

September 1, 2024 10:00AM - September 1, 2024 4:00PM AEST

Description

Our carrier partner Allied Express has advised that they will be undertaking routine system maintenance on Sunday 25 August 2024 from 04:00 PM AEST to 08:00 PM AEST (a total of 4 hours) which will affect their following functions: - No bookings via internet/ portal or API - No tracking from public tracking/ portal or API Allied Road Express During this time, you can quote and label orders, but they will NOT be able to book or track any orders. Allied Express Same Day During this time, you will NOT be able to quote, book, or track orders. You can label any orders made before or during the scheduled maintenance. You will still be able to book, label, and track orders with Allied Express on Shippit OUTSIDE of the mentioned time periods below.

Components

Quoting, Booking, Tracking

Locations

Primary Data Center

Schedule

August 25, 2024 4:00PM - August 25, 2024 8:00PM AEST

Description

Our carrier partner Australia Post has advised that they will be undertaking routine system maintenance on Friday 2 August and Sunday 4 August which will affect their Shipping and Tracking functions. Additionally, there will be an update to their labeling service on Saturday 3 August. For tracking events, Shippit has mechanisms in place after Australia Post's API recovers but you may see some delay in updates. Any failed labels during the maintenance period will be able to be retried upon recovery. You will still be able to book, label and track orders with Australia Post on Shippit outside of the mentioned time periods below. What is happening? Due to routine maintenance, the Shipping & Tracking APls will not be available during the following times: Fri 2 August 11:00pm AEST to Sat 3 August 12:00am AEST Sun 4 August 10:30pm AEST to Mon 5 August 12:00am AEST Please note this maintenance impacts all Shipping & Tracking APls, Parcel Send and MyPost Business. Services may resume earlier than 12am. Australia Post will also be making some update to their label printing service application on: Sat 3 August 9:00pm AEST to Sun 4 August 4:00am AEST During this time Australia Post label printing will be unavailable via the Shipping & Tracking APls.

Components

Labelling, Tracking

Locations

Primary Data Center

Schedule

August 2, 2024 11:00PM - August 5, 2024 12:00AM AEST