All Systems Operational

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Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

1

Upcoming Maintenances

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

Scheduled Maintenance

Aramex - Scheduled maintenance: Multiple services affected (10/04/25Planned Maintenance

Schedule

April 10, 2025 8:30PM - 9:00PM AEST

Components

3rd Party Services

Locations

Primary Data Center

Description

Our carrier partner Aramex has advised us of a scheduled maintenance window on Thursday 10th April 2025 between 08:30pm to 09:00pm AEDT between 11:30pm to 12:00pm NZDT What does this mean for Shippit users that use Aramex? Multiple systems and services will be intermittently unavailable during this period for approximately 30minutes. Please refer to the below notes for further details. Release notes [AC-1155] - Add PIN as DELOPT on send Manifest page Add Delivery Option Item Code for Secure PIN to Manifest page. [AC-1374] – Introduce status for invoices (WEBFMS-239 link) Automated SAP invoice processing and tracking added, including success/failure statuses. [AC-1384] – Deploy data loading for Receiver Portal. Data loading will be deployed to ensure accurate parcel-to-email matching in preparation for the Receiver Portal launch. If you are still having trouble accessing any Aramex services or if you have any questions, please contact Shippit Support via the Help Centre.

History (Last 7 days)

Shopify Outage Impacting Order SyncingDegraded Performance

Incident Status

Degraded Performance


Components

3rd Party Services


Locations

Primary Data Center



April 2, 2025 2:33PM AEDT
[Investigating] We have identified a Shopify outage affecting order syncing between Shopify and Shippit from 13:40 to 14:20. Shopify is investigating, and their system will attempt to resync orders automatically. If your orders did not sync, please wait until end of day on 02/04/2025, before manually pushing them to Shippit. We will provide further updates once we have confirmation from Shopify on whether a retry will occur. Our team is actively monitoring the situation. Thank you for your patience.

April 3, 2025 2:25PM AEDT
[Resolved] We have received confirmation from Shopify the issue is resolved. Additionally, our team is reaching out to affected merchants individually to provide further details and support. If you have any questions, please feel free to contact our support team.
Cin7 Integration issueOperational

Incident Status

Operational


Components

3rd Party Services


Locations

Primary Data Center



March 27, 2025 1:49PM AEDT
[Monitoring] We've identified an issue where some Cin7 Omni users may be seeing orders in their Shippit account that don't belong to them. We've escalated this issue to Cin7 and they are actively investigating. Our team is monitoring the situation. If you notice unfamiliar orders in your Shippit dashboard, please disregard them and contact support@shippit.com for assistance. We apologize for any confusion and will update you once resolved.

March 27, 2025 3:21PM AEDT
[Monitoring] Cin7 has confirmed that the impacted orders were processed between March 25th at 8:00 AM and March 26th at 10:00 AM (AEDT). All orders outside this timeframe are unaffected.

March 27, 2025 7:25PM AEDT
[Monitoring] Cin7 has requested that you contact their support center using the link below for assistance with any questions related to this incident, particularly if the orders were processed between March 25th at 8:00 AM and March 26th at 10:00 AM (AEDT). https://help.omni.cin7.com/hc/en-us

March 28, 2025 11:50AM AEDT
[Monitoring] We are currently working with Cin7 to identify the affected orders. We appreciate your patience.

March 28, 2025 5:07PM AEDT
[Resolved] We have redacted the impacted orders. Additionally, our team is reaching out to affected Cin7 Omni merchants individually to provide further details and support. If you have any questions, please feel free to contact our support team.