Active Incident

Updated a few seconds ago

API disruption - TNTDegraded Performance

Incident Status

Degraded Performance

Components

3rd Party Services

Locations

Primary Data Center



August 26, 2020 12:41PM AEST
[Monitoring] We're reaching out to let you know we are still experiencing intermittent outages with TNT that are affecting various systems including their API. As a result, tracking, quoting and label generation is intermittently unavailable for TNT for some merchants. Our recommendation in the interim would be to turn on other couriers on Shippit rates for items that really need to be booked for delivery until this issue is completely resolved. We will keep you posted on the progress as we hear more from TNT

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

1

Upcoming Maintenances

5

Incidents Last 30 Days

2

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

May 6, 2021 11:30PM - May 7, 2021 12:30AM AEST

Components

3rd Party Services

Locations

Primary Data Center

Description

We like to notify our customers on the below communication received from New Zealand Post regarding the planned outage scheduled. As a result, quoting, labelling, booking and tracking services for New Zealand Post will be unavailable on Shippit platform, during this period. Please see details below. Dear Customer, New Zealand Post will be doing scheduled maintenance work to our back end systems on the below listed dates. Maintenance schedule: Thursday, 6th May from 11:30 PM to 12:30 AM Friday, 7th May 2021 Sunday, 9th May 2021 between 12:01 AM and 04:00 AM. All Shipping APIs will be impacted and you may experience an outage during these windows..  We’ve made sure these changes occur as far outside normal business hours as possible in order to minimise their impact on you.  We do not anticipate any impact to our services outside the scheduled time. We appreciate your patience during this work. Thank you, NZ Post API Team


May 7, 2021 9:34AM AEST
[Update] This update is to notify the follow up (second) planned maintenance window from New Zealand Post on their API. Sunday, 9th May 2021 between 12:01 AM and 04:00 AM.

History (Last 7 days)

API disruption - Direct CouriersPartial Service Disruption

Incident Status

Partial Service Disruption


Components

3rd Party Services


Locations

Primary Data Center




June 4, 2021 1:03PM AEST
[Investigating] We are reaching out to let you know our engineers are investigating a technical issue we are experiencing with Direct Couriers API. The impact is that tracking updates and notifications, are delayed for this career. We'll continue to keep you updated on the progress.

June 7, 2021 11:43AM AEST
[Resolved] Ongoing stability of Direct Couriers API has been observed over a sustained period and this incident is now considered resolved.