[Monitoring] We like to notify our customers on the below communication received from Allied Express about potential service interruption. Shippit will continue to monitor our applications and update when this issue is considered resolved.
Like all businesses, Allied Express faces the threat of intrusion by hackers, and spam emails. Despite the best protocols and protection, we have had an issue last night.
As we work to recover from this incident, there may be impacts and interruptions to services throughout the day. We will keep you informed as information comes to hand.
Thank you for your ongoing support
February 22, 2021 3:42PM AEDT
[Monitoring] Shippit would like to pass on the latest update received from Allied Express, in connection to the recent cyber security issue experienced by their teams. Shippit will continue to monitor our applications and update when this issue is considered resolved.
We wrote to you last week to advise that we had had a cyber security issue on Thursday. Allied Express have been working hard since that time to contain, quarantine, and eradicate the issue, as well as restoring systems.
These actions have ensured that no business critical systems are impacted, and we have been able to operate during this time.
We are also confident that these actions have meant that we have seen no impact on customer interfaces or customer information.
We do ask for your patience and understanding as we continue to work through the impacts that this has had on our systems and network. Particularly, we ask that you do not send us emails with attachments (all emails with attachments are currently being blocked), and our staff have been instructed to not send emails with attachments, so if you receive, please do not open.
We also ask that you do not pay your accounts with Allied Express to any other bank account other than you have always used. This is a general reminder, unrelated to the current issue, due to the increased number of fake emails circulating asking people to redirect payments and funds.
We have been open and transparent with our customers about this issue, as this is a growing threat facing all businesses. We have always taken cyber security extremely seriously, and our security measures and firewalls are extensive. We greatly appreciate your patience, understanding and support during this time.
Should you have any questions, please do not hesitate to contact your Allied Express account manager.
[Monitoring] We're reaching out to let you know we are still experiencing intermittent outages with TNT that are affecting various systems including their API. As a result, tracking, quoting and label generation is intermittently unavailable for TNT for some merchants.
Our recommendation in the interim would be to turn on other couriers on Shippit rates for items that really need to be booked for delivery until this issue is completely resolved.
We will keep you posted on the progress as we hear more from TNT
February 6, 2021 10:00PM - February 7, 2021 5:00AM AEDT
3rd Party Services
Primary Data Center
We like to notify our customers on the below communication received from Australia Post regarding the planned outage scheduled. As a result, tracking for Australia Post on Demand will be unavailable on Shippit platform, during this period. Please see details below.
Tracking API Planned Outage - February 6th 10:00pm AEDT to February 7th 5:00am AEDT
Upcoming scheduled maintenance notice
Due to routine maintenance, all tracking services will be unavailable via our websites, the ‘Track Items’ API, and mobile apps between 10:00pm Saturday 6th February and 5:00am Sunday 7th February AEDT.
Australia Post apologise for any inconvenience.