All Systems Operational

Updated a few seconds ago

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

Insights




Operational

1

Upcoming Maintenances

5

Incidents Last 30 Days

3

Maintenances Last 30 Days

Scheduled Maintenance

Team Global Express - planned maintenancePlanned Maintenance

Schedule

September 4, 2026 10:30PM - September 5, 2026 2:30AM AEST

Components

3rd Party Services

Locations

Primary Data Center

Description

Team Global Express has advised of scheduled maintenance on Friday, 4th September. Planned Outage Schedule: · Start: 10:30 pm AEST, Friday, 4th September 2026 · End: 2:30 am AEST, Saturday, 5th September 2026 Despatching is not affected — quoting, booking and labels work as normal. Tracking updates and proof of delivery from Team Global Express may be delayed during the window and will catch up automatically afterwards. If you have any questions or concerns, please reach out to the TGE Integration Support Team at etrade@teamglobalexp.com or contact Shippit Support.

History (Last 7 days)

Sherpa Priority — quoting unavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

3rd Party Services


Locations

Primary Data Center



September 4, 2026 9:53AM AEST
IDENTIFIED

Sherpa Priority shipping quotes are currently failing to return. This has been affecting orders since approximately 7:10am AEST today. If you need to despatch now, please select an alternative carrier. Affected orders remain in your account and can be re-quoted once this is resolved. We are checking with the Sherpa team and will provide an update as soon as we have more information.

September 4, 2026 10:21AM AEST
RESOLVED

Please be advised that the technical issue with our delivery partner, Sherpa, has been fully resolved. Quoting functionality is restored, and we appreciate your patience throughout this process.
Active Incident - TGE OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Quoting


Locations

Primary Data Center



September 2, 2026 1:25PM AEST
INVESTIGATING

We are currently investigating reports of intermittent failures when generating shipping labels. Users may experience an error on their initial attempt to print or generate a label. However, retrying the request (2nd or 3rd attempt) is successfully resolving the issue and generating the label. We will provide another update as soon as more information becomes available.

September 2, 2026 1:34PM AEST
RESOLVED

The issue affecting quoting and label generation with TGE has been resolved. Systems returned to normal operation around 12:45 PM. All label generation and quoting requests should now process without issues. Thank you for your patience.
Active incident - Delays with GetItFast quotes and bookingsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Quoting, Booking


Locations

Primary Data Center



August 31, 2026 3:39PM AEST
IDENTIFIED

We are currently experiencing network timeout issues with our carrier partner, Get It Fast. This is impacting both quoting and booking requests. Merchants using GetItFast may see failed or delayed quotes and bookings from approximately 2:45pm AEDT. Our team is actively investigating and we're working to make contact with GetItFast. We will keep you updated on the status.

August 31, 2026 4:24PM AEST
INVESTIGATING

The Get It Fast technical team has confirmed they are aware of the issue and are actively working on a resolution. We will share further updates as soon as we receive more information.

August 31, 2026 5:05PM AEST
RESOLVED

Get It Fast has confirmed that their services are now fully back online and operating normally. Their technical team is continuing to monitor the platform closely while investigating the root cause with their database provider to ensure ongoing stability.
Allied Express Planned Maintenance 29th AugustPlanned Maintenance

Description

Our partner, Allied Express, will be conducting planned maintenance on Saturday, 29 August 2026, , 6:00PM to midnight AEST. During this window, Allied Express web portals and APIs may be unavailable for up to 4 hours. EDI and SFTP services are not affected and will continue to operate as normal. We appreciate your patience during this time. Should you have any concerns, please reach out to your AE Account Manager or contact us at support@shippit.com.


Components

3rd Party Services


Locations

Primary Data Center


Schedule

August 29, 2026 6:00PM - August 30, 2026 12:00AM AEST


August 29, 2026 6:00PM AEST
UPDATE

Scheduled maintenance is starting.

August 30, 2026 12:00AM AEST
UPDATE

Scheduled maintenance is complete.