Active Incident

Updated a few seconds ago

[Investigating] Aramex Australia & New Zealand – Tracking Update DelaysPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Tracking, 3rd Party Services

Locations

Primary Data Center


September 13, 2026 12:25PM AEST
INVESTIGATING

Following Aramex Australia & New Zealand's planned system upgrade on Saturday 13 September, we are currently investigating an issue affecting tracking status updates for shipments booked with this carrier. Tracking information for existing Aramex AU/NZ shipments may not be updating as expected. We are working directly with Aramex to resolve this as a priority and will post updates here as we have more information.

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Partial Service Disruption

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Partial Service Disruption

Insights




Operational

1

Upcoming Maintenances

7

Incidents Last 30 Days

5

Maintenances Last 30 Days

Scheduled Maintenance

Team Global Express - planned maintenancePlanned Maintenance

Schedule

September 4, 2026 10:30PM - September 5, 2026 2:30AM AEST

Components

3rd Party Services

Locations

Primary Data Center

Description

Team Global Express has advised of scheduled maintenance on Friday, 4th September. Planned Outage Schedule: · Start: 10:30 pm AEST, Friday, 4th September 2026 · End: 2:30 am AEST, Saturday, 5th September 2026 Despatching is not affected — quoting, booking and labels work as normal. Tracking updates and proof of delivery from Team Global Express may be delayed during the window and will catch up automatically afterwards. If you have any questions or concerns, please reach out to the TGE Integration Support Team at etrade@teamglobalexp.com or contact Shippit Support.

History (Last 7 days)

Aramex Australia & New Zealand – Planned System Upgrade – Saturday 12 SeptemberPlanned Maintenance

Description

Planned Maintenance – Saturday 12 September 2026, 10:00pm to Sunday 13 September 4:00am AEST (11:59pm to 6:00am NZST). Aramex AU/NZ shipping services — including creating shipments, generating labels, booking pickups, tracking, and system integrations — will be unavailable for up to 6 hours. Shipping notifications and invoices may also be delayed until the upgrade is complete. Services will resume automatically once maintenance is finished; no action is required. We'll post an update if services are restored ahead of schedule, and a confirmation once the upgrade is complete.


Components

3rd Party Services


Locations

Primary Data Center


Schedule

September 12, 2026 10:00PM - September 13, 2026 4:00AM AEST


September 12, 2026 10:00PM AEST
UPDATE

Aramex Australia & New Zealand – Planned System Upgrade is starting now.

September 13, 2026 4:00AM AEST
UPDATE

Aramex Australia & New Zealand – Planned System Upgrade has finished.
Allied Express (AE) Scheduled Maintenance — POD Images Temporarily UnavailablePlanned Maintenance

Description

Due to scheduled maintenance on Allied Express (AE)'s systems, POD (Proof of Delivery) images for AE shipments will be temporarily unavailable on Saturday, 12 September 2026, from 6:00 PM to 9:00 PM (AEST). During this window, users may be unable to view or retrieve POD images for shipments carried by Allied Express. All other services and carriers will continue to operate as normal, and no action is required. We expect full functionality to be restored by 9:00 PM. We apologize for any inconvenience and appreciate your patience.


Components

3rd Party Services


Locations

Primary Data Center


Schedule

September 12, 2026 6:00PM - September 12, 2026 9:00PM AEST


September 12, 2026 6:00PM AEST
UPDATE

Allied Express (AE) Scheduled Maintenance — POD Images is starting.

September 12, 2026 9:00PM AEST
UPDATE

Allied Express (AE) Scheduled Maintenance — POD Images has been completed.
Order creation issue on Shippit ConnectPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Shippit Connect (Plugins & Extensions)


Locations

Primary Data Center



September 10, 2026 8:38AM AEST
INVESTIGATING

Some of you may be seeing errors when creating orders on the Connect platform. We've identified the root cause and are actively working on a fix. What's happening: Order creation is currently failing or delayed for affected users. This started at approximately [time]. What we're doing: We have a recovery plan underway to restore full order-creation functionality as quickly as possible. What this means for you: You may not be able to create new orders until the fix is complete. Existing orders are not affected. We'll post another update here as soon as we have a clearer ETA on full recovery. If this is urgent, reach out to support@shippit.com.

September 10, 2026 9:38AM AEST
RESOLVED

Update: Order creation restored on Connect Order creation has been restored and the Connect platform is back to full operation. Thank you for your patience while we worked through this. What you need to do depends on your integration: NetSuite, Cin7 Omni, Cin7 Core, eBay, and CSV / FTP will catch up automatically over the next few syncs — there's nothing you need to do. Any currently open orders in the last 24 hours that got recently modified will be synced and may result in a duplicate in Shippit. If you spot any of these, please cancel them in the Shippit Admin. BigCommerce, Wix, Shopline, and Neto will automatically retry sending orders to Connect. Orders relating to those retries will sync through on their own. On the rare instance an order hasn't come through, these will need to be imported manually using the "Import Orders" functionality in the Shippit Connect interface from the Integration settings page. Fluent and Peoplevox — orders may have failed during the incident. These will not be retried and need to be resent. If you have any questions, please reach out to support@shippit.com. 
Aramex Australia & New Zealand – Booking & Label Creation IssuesDegraded Performance

Incident Status

Degraded Performance


Components

3rd Party Services


Locations

Primary Data Center



September 7, 2026 12:37PM AEST
IDENTIFIED

We are currently experiencing an issue affecting Aramex Australia & New Zealand shipments. Some merchants may be unable to create bookings or generate labels with Aramex AU/NZ, or may experience delays doing so. Quoting and tracking for Aramex AU/NZ are not currently impacted. We will provide further updates as soon as we have more information. We apologise for any inconvenience this may cause.

September 7, 2026 1:05PM AEST
IDENTIFIED

We have identified the cause of this issue as a database problem on Aramex's consigning platform. Aramex's technical team is aware and is actively working to resolve it. We will continue to monitor closely. We'll post another update once services are fully restored.

September 7, 2026 5:37PM AEST
RESOLVED

This issue has been resolved. Aramex AU/NZ bookings and label creation are now operating normally. We apologise for any inconvenience caused and thank you for your patience.