Active Incident

Updated a few seconds ago

API disruption - TNTDegraded Performance

Incident Status

Degraded Performance

Components

3rd Party Services

Locations

Primary Data Center


August 26, 2020 12:41PM AEST
[Monitoring] We're reaching out to let you know we are still experiencing intermittent outages with TNT that are affecting various systems including their API. As a result, tracking, quoting and label generation is intermittently unavailable for TNT for some merchants. Our recommendation in the interim would be to turn on other couriers on Shippit rates for items that really need to be booked for delivery until this issue is completely resolved. We will keep you posted on the progress as we hear more from TNT

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

4

Maintenances Last 30 Days

History (Last 7 days)

API disruption - BondsService Disruption

Incident Status

Service Disruption


Components

3rd Party Services


Locations

Primary Data Center



November 26, 2020 1:12PM AEDT
[Investigating] We're reaching out to let you know Bonds is currently experiencing an outage. The impact is that quoting service for Bonds is currently unavailable on the Shippit platform. Our teams are co-ordinating the IT teams at Bonds to assist resolve the issue at the earliest. In the interim, we recommend turning on other priority couriers that are available on the Shippit platform. We'll continue to keep you updated on the progress.

November 26, 2020 2:30PM AEDT
[Investigating] The IT team at Bonds have advised, they are unable to process any bookings and allocate work to drivers during this downtime resulting in processing delays for today. The engineers at Bonds are working towards restoring the systems at the earliest.

November 26, 2020 5:18PM AEDT
[Monitoring] Bonds IT have resolved the issue and their systems are now operational. As a result, quoting service for Bonds are now available on Shippit platform. We will continue to monitor the performance on our platform until it is fully restored to pre-outage levels before considering this incident as completely resolved.

November 26, 2020 7:46PM AEDT
[Resolved] After sustained period of monitoring, the performance of Bonds quoting service is stable at pre-outage levels. This incident is now resolved.