Active Incident

Updated a few seconds ago

API disruption - TNTDegraded Performance

Incident Status

Degraded Performance

Components

3rd Party Services

Locations

Primary Data Center



August 26, 2020 12:41PM AEST
[Monitoring] We're reaching out to let you know we are still experiencing intermittent outages with TNT that are affecting various systems including their API. As a result, tracking, quoting and label generation is intermittently unavailable for TNT for some merchants. Our recommendation in the interim would be to turn on other couriers on Shippit rates for items that really need to be booked for delivery until this issue is completely resolved. We will keep you posted on the progress as we hear more from TNT

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 7 days)

Description

Due to an essential upgrade of our database server, the Shippit platform will not be available between Sunday September 27 1:00 am AEST and 5:00 am AEST. Please note the following services will be unavailable: quoting, order creation, labelling, booking, tracking or reporting services.


Components

Quoting, Labelling, Booking, Tracking, Reporting, Webhook, Shippit Connect (Plugins & Extensions), Shippit Web Application, 3rd Party Services


Locations

Primary Data Center


Schedule

September 27, 2020 1:00AM - September 27, 2020 5:00AM AEST



September 27, 2020 1:00AM AEST
[Update] Due to an essential upgrade of our database server, the Shippit platform will not be available between Sunday September 27 1:00 am AEST and 5:00 am AEST. Please note the following services will be unavailable: quoting, order creation, labelling, booking, tracking or reporting services.

September 27, 2020 5:00AM AEST
[Update] The planned outage of our Shippit platform is now complete. The database server has been successfully upgraded. All our platform services - quoting, order creation, labelling, booking, tracking, reporting have now been restored and are fully operational.