Partial Service Disruption
Quoting, Tracking, 3rd Party Services
August 16, 2026 9:56PM AEST
INVESTIGATING
From approximately 8:00 PM AEST on 16 August, we are seeing an elevated rate of errors when connecting to Aramex. This is affecting quotes, tracking updates and address validation for Aramex AU/NZ shipments.
Our team is actively investigating. We will update this page as we learn more.August 16, 2026 10:11PM AEST
INVESTIGATING
Update — Aramex AU bookings and quoting unavailable
Further investigation has confirmed the impact is broader than initially reported. Aramex AU bookings have been failing since approximately 7:30 PM AEST, and Aramex quoting has been unavailable since 8:00 PM AEST. Tracking and address validation are also affected.
Merchants using Aramex will be unable to book consignments or retrieve quotes until this is resolved. We have escalated to Aramex and are awaiting confirmation of the cause and an estimated resolution time. We will update this page as soon as we have more information.August 16, 2026 11:13PM AEST
RESOLVED
Resolved - Aramex (AU) service restored
Aramex services have returned to normal. Bookings, quoting, tracking and address validation are all operating normally.
Impact window: approximately 7:30 PM – 11:00 PM AEST on Sunday 16 August.
Aramex bookings were unavailable from ~7:30 PM and Aramex quoting from 8:00 PM, with tracking and address validation also affected.
This impacted Aramex AU services only; other carriers were unaffected throughout.
If you have orders that failed to book or quote during this window, please retry them - they should now complete successfully. If you continue to see errors, contact our support team.
We have raised this with Aramex and are awaiting confirmation of the root cause.
We apologize for the disruption.
