All Systems Operational

Updated a few seconds ago

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

Insights




Operational

0

Upcoming Maintenances

4

Incidents Last 30 Days

4

Maintenances Last 30 Days

History (Last 7 days)

Scheduled Carrier Maintenance | Aramex | Thursday 25th June 2026Planned Maintenance

Description

Our carrier partner Aramex has advised of scheduled maintenance on Thursday 25th June 2026. Important Information: System Impacted: aramexConnect Services Affected: Access to aramexConnect and API endpoints will be temporarily unavailable during the scheduled outage window. Outage Period: Thursday, 25 June 2026 New Zealand (NZST): 10:30 PM – 11:00 PM Australia (AEST): 8:30 PM – 9:00 PM China (CST): 6:30 PM – 7:00 PM United Kingdom (BST): 11:30 AM – 12:00 PM United States (EDT): 6:30 AM – 7:00 AM Thanks for your understanding. If you have any questions or concerns, please reach out to the Aramex team at aramex.co.nz/contact-us or contact Shippit Support.


Components

3rd Party Services


Locations

Primary Data Center


Schedule

June 25, 2026 8:30PM - June 25, 2026 9:00PM AEST


June 25, 2026 8:30PM AEST
UPDATE

Scheduled maintenance is starting.

June 25, 2026 9:00PM AEST
UPDATE

Scheduled maintenance is complete.
Direct Couriers Quoting DisruptionDegraded Performance

Incident Status

Degraded Performance


Components

Quoting


Locations

Primary Data Center



June 25, 2026 11:12AM AEST
IDENTIFIED

We are aware of an issue impacting our Direct Couriers integration, specifically affecting the ability to retrieve shipping quotes. We are currently investigating the matter and we will provide further updates as more information becomes available.

June 25, 2026 11:55AM AEST
INVESTIGATING

Our carrier partner has been notified and has advised that their technical team is currently looking into the disruption. We will continue to update this page as we receive more details from them.

June 25, 2026 1:44PM AEST
RESOLVED

Direct Couriers has confirmed that the underlying issue is fully resolved. Our team has verified that quoting and booking services are performing normally, and we have seen a complete return of service across the platform. Thank you for your patience while we worked with our carrier partner to resolve this disruption.
TGE Quote Generation DelaysDegraded Performance

Incident Status

Degraded Performance


Components

Quoting


Locations

Primary Data Center



June 22, 2026 1:33PM AEST
IDENTIFIED

We're aware that quote generation is currently slower than usual, affecting orders across the platform. We've traced the cause to a carrier-side upgrade (TGE) rolled out over the weekend. Order creation and quoting may take longer than normal while this persists. We've identified the source as the TGE upgrade and are working directly with TGE to resolve it. We'll continue to monitor performance closely and will update this page as the situation progresses. Thank you for your understanding.

June 23, 2026 10:28AM AEST
IDENTIFIED

Our carrier partner, Team Global Express (GE), has provided an update regarding ongoing MyTeamGE service disruptions. While the majority of API transactions are now processing successfully and overall performance has improved, the carrier reports that intermittent delays and timeout errors may still occur. To prevent checkout delays or timeout errors for your customers, we highly recommend temporarily disabling Team Global Express (TGE) in your carrier settings. This will allow your other active carriers to continue quoting smoothly without being slowed down by TGE's intermittent timeouts. The carrier's technical teams are treating this as a priority. We are continuously monitoring the situation and will provide further updates as they become available.

June 23, 2026 2:59PM AEST
MONITORING

TGE has applied a fix on their end and is currently observing positive performance improvements. Our team is actively monitoring the situation. We will notify once the issue is fully resolved.

June 24, 2026 1:57PM AEST
MONITORING

Team Global Express, has reported consistent performance improvements across their API services, and operations have returned to normal. All core services have returned to full functionality. MyTeamGE Website/Portal, Auto Importing, and the WebMethods Integration Platform are all Fully Operational. MyTeamGE API Services are also Fully Operational, and team at TGE is keeping monitoring protocols in progress to ensure continued stability. We will share new information as it becomes available and confirm once the issue is completely resolved. If you have any questions or require immediate assistance, please reach out to Team Global Express support directly at: etrade@teamglobalexp.com.

June 24, 2026 5:28PM AEST
RESOLVED

We are pleased to confirm that TGE services have been fully restored. Thank you for your patience while we worked to resolve this issue.