[Investigating] We are experiencing degraded performance on the Aramex API.
Our customers may encounter intermittent issues resulting in delays in quoting and labelling Aramex AU NZ.
Quotes and labels are not failing altogether instead it is taking more than 30 seconds to get a response from the courier.
Our teams are coordinating with the IT teams at Aramex to assist with resolving the issue at the earliest.
[Identified] We are experiencing degraded performance on the Capital Transport API.
The impact is that our customers may encounter issues with labelling Capital Transport orders, and in turn, the ability to book orders for Capital Transport.
[Investigating] Our engineers have identified intermittent issues in quoting TNT orders.
The impact is that our customers may encounter issues in getting successful quotes from TNT and in turn, the ability to label and book TNT orders.
Our teams are coordinating with TNT to assist and resolve the issue at the earliest.
November 30, 2022 3:25PM AEDT
[Resolved] The outage experienced with TNT couriers has been resolved by their IT teams. As a result, quoting service for TNT is now available on the Shippit platform. With the performance of TNT API now restored to pre-outage levels, this incident is considered resolved.