Active Incident

Updated a few seconds ago

Insights Dashboard Data Update IssueDegraded Performance

Incident Status

Degraded Performance

Components

Insights

Locations

Primary Data Center


April 2, 2026 3:23AM AEDT
INVESTIGATING

We are currently experiencing a data pipeline issue that is affecting the Insights dashboard. As a result, some data may not be updating as expected, and users may experience delayed information. We are investigating the issue and will provide updates as soon as more information is available.

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

Insights




Degraded Performance

1

Upcoming Maintenances

3

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

Scheduled Carrier Maintenance | Aramex | Tuesday 7 April 2026Planned Maintenance

Schedule

April 7, 2026 8:30PM - 10:30PM AEST

Components

3rd Party Services

Locations

Primary Data Center

Description

Our Carrier partner Aramex has advised of scheduled maintenance on Tuesday 7th April. Important Information: System Impacted: aramexConnect Services Affected: Access to aramexConnect will be temporarily unavailable during the scheduled outage window. Outage Period: Tuesday, 7 April 2026 New Zealand (NZST): 10:30 PM to 12:30 AM (Wed 8 Apr) Australia (AEST): 8:30 PM to 10:30 PM China (CST): 6:30 PM to 8:30 PM United Kingdom (BST): 11:30 AM to 1:30 PM United States (EDT): 6:30 AM to 8:30 AM Thanks for your understanding. If you have any questions or concerns, please reach out to the Aramex team (http://aramex.co.nz/contact-us) or contact Shippit Support.

History (Last 7 days)

Scheduled Maintenance – Aramex NZ- Sunday, 29th March 2026Planned Maintenance

Description

Our Carrier partner Aramex has advised of scheduled maintenance on Sunday 29th March. Important Information: System Impacted: aramexConnect & SFTP Server Services Affected: Access to aramexConnect will be temporarily unavailable, and customers using the SFTP server will be unable to upload manifests during the scheduled outage window. Outage Period: Sunday, 29 March 2026 New Zealand (NZDT): 10:00 PM to 12:00 AM (Mon 30 Mar) Australia (AEST): 8:00 PM to 10:00 PM China (CST): 5:00 PM to 7:00 PM United Kingdom (BST): 10:00 AM to 12:00 PM United States (EDT): 5:00 AM to 7:00 AM Thanks for your understanding. If you have any questions or concerns, please reach out to the Aramex team (http://aramex.co.nz/contact-us) or contact Shippit Support.


Components

3rd Party Services


Locations

Primary Data Center


Schedule

March 29, 2026 8:00PM - March 29, 2026 10:00PM AEDT


March 29, 2026 8:00PM AEDT
UPDATE

Scheduled maintenance is starting.

March 29, 2026 10:00PM AEDT
UPDATE

Scheduled maintenance is complete.
Scheduled Maintenance: Asendia Carrier ServicesPlanned Maintenance

Description

Our carrier partner Asendia has notified us of scheduled maintenance taking place on the night of 25th March 2026. Maintenance window: Start: 10PM Singapore Time / 1AM AEDT  End: 12:30am SG time / 3:30 AM AEDT During the planned maintenance window, merchants may experience disruptions including the inability to quote, create, or book orders, as well as interruptions to order tracking.  All customers who are using non GB, EU, US and NZ countries will be affected. We appreciate your patience during this time. If you have any questions or concerns, please reach out to the Asendia support team or contact Shippit Support.


Components

Quoting, Booking, Tracking, 3rd Party Services


Locations

Primary Data Center


Schedule

March 26, 2026 1:00AM - March 26, 2026 3:30AM AEDT


March 26, 2026 1:00AM AEDT
UPDATE

Scheduled maintenance is starting.

March 26, 2026 3:30AM AEDT
UPDATE

Scheduled maintenance is complete.