Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

3rd Party Services

Locations

Primary Data Center



November 28, 2022 2:41PM AEDT
[Investigating] We are experiencing degraded performance on the Aramex API. Our customers may encounter intermittent issues resulting in delays in quoting and labelling Aramex AU NZ. Quotes and labels are not failing altogether instead it is taking more than 30 seconds to get a response from the courier. Our teams are coordinating with the IT teams at Aramex to assist with resolving the issue at the earliest.

Incident Status

Service Disruption

Components

Labelling, Booking, 3rd Party Services

Locations

Primary Data Center



November 22, 2022 4:00PM AEDT
[Identified] We are experiencing degraded performance on the Capital Transport API. The impact is that our customers may encounter issues with labelling Capital Transport orders, and in turn, the ability to book orders for Capital Transport.

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

0

Upcoming Maintenances

7

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 7 days)

TNT : Quoting IssueDegraded Performance

Incident Status

Degraded Performance


Components

Quoting, Labelling, Booking, 3rd Party Services


Locations

Primary Data Center




November 29, 2022 12:55PM AEDT
[Investigating] Our engineers have identified intermittent issues in quoting TNT orders. The impact is that our customers may encounter issues in getting successful quotes from TNT and in turn, the ability to label and book TNT orders. Our teams are coordinating with TNT to assist and resolve the issue at the earliest.

November 30, 2022 3:25PM AEDT
[Resolved] The outage experienced with TNT couriers has been resolved by their IT teams. As a result, quoting service for TNT is now available on the Shippit platform. With the performance of TNT API now restored to pre-outage levels, this incident is considered resolved.