All Systems Operational

Updated a few seconds ago

Quoting




Operational

Labelling




Operational

Booking




Operational

Tracking




Operational

Reporting




Operational

Webhook




Operational

Shippit Connect (Plugins & Extensions)




Operational

Shippit Web Application




Operational

Shippit Public Website




Operational

3rd Party Services




Operational

2

Upcoming Maintenances

4

Incidents Last 30 Days

2

Maintenances Last 30 Days

Scheduled Maintenance

Aramex - Scheduled maintenance: Multiple services affected (27th April 2025.)Planned Maintenance

Schedule

April 27, 2025 7:00AM - 11:00AM AEST

Components

3rd Party Services

Locations

Primary Data Center

Description

Our carrier partner Aramex has advised us of a scheduled maintenance window on Sunday 27th April 2025. between 07:00am to 11:00am AEST between 09:00am to 01:00pm NZST What does this mean for Shippit users that use Aramex? Multiple systems and services will be intermittently unavailable during this period for approximately 4 hours. What services will be affected? During this maintenance window Aramex Global based services will be temporary unavailable (ref. affected services below) All Aramex Global services hosted in the UK Data Center will be impacted, including but not limited to the following: www.aramex.com www.aramex.net ws.aramex.net infolink.aramex.net myaramex.aramex.com mypos.aramex.com be-dotnet.aramex.net selfdebriefing.aramex.net start.aramex.net cms.aramex.net Shopandship Shipping API (International) Note: Systems used for creating domestic shipments within Australia and New Zealand such as aramexConnect, Fastwaycustomer and the Fastway API will still be operational, however any of these systems which retrieve tracking data for International shipments or creation of these shipments will be affected. Other services such as myAramex.me and public websites will also still be available. Should you have any questions or concerns to the Aramex Oceania IT team. If you are still having trouble accessing any Aramex services or if you have any questions, please contact Shippit Support via the Help Centre.
Aramex - Scheduled maintenance: Multiple services affected (29/04/25 )Planned Maintenance

Schedule

April 29, 2025 7:00PM - 8:00PM AEST

Components

3rd Party Services

Locations

Primary Data Center

Description

Our carrier partner Aramex has advised us of a scheduled maintenance window on Tuesday 29th April 2025. Aramex will be upgrading system to the latest software version (v25.03) between 07:00pm to 08:00pm AEST between 09:00pm to 10:00pm NZST What does this mean for Shippit users that use Aramex? Multiple systems and services will be intermittently unavailable during this period for approximately 60minutes. What services will be affected? All Aramex Australia and New Zealand web services will be unavailable, this includes services such as: • Fastway API • Public websites (aramex.com.au/co.nz) • Fastwaycustomer.com • aramexconnect.com.au/co.nz • OES • Console Jobs • OPS Api If you are still having trouble accessing any Aramex services or if you have any questions, please contact Shippit Support via the Help Centre.

History (Last 7 days)

Shopline Integration Issue (Order Sync)Degraded Performance

Incident Status

Degraded Performance


Components

3rd Party Services


Locations

Primary Data Center



April 25, 2025 6:52PM AEST
[Investigating] We’ve identified an issue affecting our Shopline integration, specifically impacting automatically syncing orders. At the moment, new orders are not appearing automatically for Shopline-connected stores. Workaround: Merchants can manually import orders via the UI as a temporary solution. We're actively working on a fix. Based on Shopline documentation, we expect that their webhook will automatically retry any failed requests. We are closely monitoring the situation and will provide further updates as soon as possible. Thank you for your patience.

April 25, 2025 8:33PM AEST
[Resolved] This issue has been resolved and service has returned to normal operations.
Teleport API – Booking & Tracking Service DisruptionDegraded Performance

Incident Status

Degraded Performance


Components

3rd Party Services


Locations

Primary Data Center



April 22, 2025 8:49PM AEST
[Investigating] We have identified an issue & are currently unable to make API calls to Teleport due to an expired SSL certificate on Teleport`s end. 📍 Current Impact Booking and tracking via the Teleport API are currently unavailable. Quoting, allocation, and labelling are still working. We’ve reached out to Teleport and will provide further updates as soon as we hear back. Thanks for your patience & understanding.

April 22, 2025 10:58PM AEST
[Resolved] Teleport Service has returned to normal operations.
Aramex International API – Service DisruptionService Disruption

Incident Status

Service Disruption


Components

3rd Party Services


Locations

Primary Data Center



April 22, 2025 3:16PM AEST
[Investigating] We are currently experiencing an issue with the Aramex International API. Current Impact: Consignment range updates are not working via the Aramex API. Order creation is currently impacted for Customers who have reached the end of their current consignment range. Existing orders may encounter issues with being manifested or booked for pickup. Tracking is also affected, with the first reported error occurring at 10PM (AEST) on Sunday. We have raised the issue with Aramex and are waiting for further updates. We’ll continue to monitor the situation and share updates as they come through. If you're impacted or if you have any further questions, please contact Shippit Support via the Help Centre. Thanks for your patience and understanding!

April 22, 2025 8:51PM AEST
[Resolved] Aramex API has returned to normal operations. We are able to connect to their Api endpoints.
Allied Express - Maintenance Upgrade Planned Outage (20/04/2025) Planned Maintenance

Description

Our carrier partner Allied Express has advised us of a scheduled maintenance window on Sunday, 20th April 2025 between 02:00 PM to 04:00 PM AEST What does this mean for Shippit users who use Allied Express? A planned server reboot is taking place on Allied Express' end, so multiple systems and services will be unavailable during this period for approximately 1-2 hours. What services will be affected? • Allied Booking Portals • Allied Express Website • API & EDI Integrations • Other Booking Platforms If you are still having trouble accessing any Allied Express services or if you have any questions, please contact Shippit Support via the Help Centre.


Components

3rd Party Services


Locations

Primary Data Center


Schedule

April 20, 2025 2:00PM - April 20, 2025 4:00PM AEST


April 20, 2025 2:00PM AEST
[Update]

April 20, 2025 4:00PM AEST
[Update]