[Monitoring] We're reaching out to let you know we are still experiencing intermittent outages with TNT that are affecting various systems including their API. As a result, tracking, quoting and label generation is intermittently unavailable for TNT for some merchants.
Our recommendation in the interim would be to turn on other couriers on Shippit rates for items that really need to be booked for delivery until this issue is completely resolved.
We will keep you posted on the progress as we hear more from TNT
[Investigating] We're reaching out to let you know we are currently experiencing intermittent degraded performance on Shippit Connect platform. The impact is that, there is a potential for some of the integrations facilitated by the Shippit Connect platform (Shopify, BigCommerce, Cin7, eBay, Fluent Commerce, Peoplevox, TradeGecko, Dear Inventory, CSV & FTP) to experience some slowness.
Our teams are investigating the issue and we'll continue to keep you posted on the progress.
April 16, 2021 9:26AM AEST
[Monitoring] The performance of Shippit Connect platform has now been restored. We will continue to monitor the systems and update before considering this incident as fully resolved.
April 16, 2021 10:13AM AEST
[Resolved] With the performance of the Shippit Connect platform now being stable over a sustained period, this incident is now considered resolved.
[Monitoring] We like to notify our customers on the below communication received from Allied Express about potential service interruption. Shippit will continue to monitor our applications and update when this issue is considered resolved.
Like all businesses, Allied Express faces the threat of intrusion by hackers, and spam emails. Despite the best protocols and protection, we have had an issue last night.
As we work to recover from this incident, there may be impacts and interruptions to services throughout the day. We will keep you informed as information comes to hand.
Thank you for your ongoing support
February 22, 2021 3:42PM AEDT
[Monitoring] Shippit would like to pass on the latest update received from Allied Express, in connection to the recent cyber security issue experienced by their teams. Shippit will continue to monitor our applications and update when this issue is considered resolved.
We wrote to you last week to advise that we had had a cyber security issue on Thursday. Allied Express have been working hard since that time to contain, quarantine, and eradicate the issue, as well as restoring systems.
These actions have ensured that no business critical systems are impacted, and we have been able to operate during this time.
We are also confident that these actions have meant that we have seen no impact on customer interfaces or customer information.
We do ask for your patience and understanding as we continue to work through the impacts that this has had on our systems and network. Particularly, we ask that you do not send us emails with attachments (all emails with attachments are currently being blocked), and our staff have been instructed to not send emails with attachments, so if you receive, please do not open.
We also ask that you do not pay your accounts with Allied Express to any other bank account other than you have always used. This is a general reminder, unrelated to the current issue, due to the increased number of fake emails circulating asking people to redirect payments and funds.
We have been open and transparent with our customers about this issue, as this is a growing threat facing all businesses. We have always taken cyber security extremely seriously, and our security measures and firewalls are extensive. We greatly appreciate your patience, understanding and support during this time.
Should you have any questions, please do not hesitate to contact your Allied Express account manager.
April 13, 2021 4:29PM AEST
[Resolved] We are updating this incident to Resolved based on the recent update received from Allied Express.
As you are aware, Allied Express experienced a cyber security issue several weeks ago.
Whilst we have been advised that our precautions prior to this were extensive, since that time we have undertaken a number of actions to further fortify our protections into the future. These have included removing Microsoft based servers and end points from our network, installing comprehensive end point protection platforms, and today we are completing the installation of a new cyber security service for our emails. The system, called Mimecast, “washes” all in and outbound emails, attachments and links to remove anything that may cause a compromise or threat.
We just wanted to alert you to some changed conditions when you email us the first time after this service is installed. On the first occasion, the system will not accept your email on the first attempt, but will on the second. After this, all emails will be received as normal.
On this first attempt, one of two things will happen.
Your own server will send you back a message like the one below, and then will resend the second attempt automatically (this is the most likely occurrence)
If this does not happen, you need to wait 60 seconds, and then resend the email and it will be transmitted.
This change also means that we will be able to resume accepting emails from overseas servers, from Gmail accounts and with attachments.
If you would assist your business to receive additional information on the precautions that we have undertaken recently, we would be more than happy to share this information, and please do not hesitate to contact your account manager to arrange.
We thank you for your patience and support during this time.
[Resolved] We are reaching out to let you know some of our customers have experienced intermittent delays in Label generation on the platform. Our engineers have identified the cause and this issue has been resolved